Here's a list of information that's useful in most Cursor troubleshooting scenarios:

01) Screenshot of the issue (with any sensitive information removed)

02) Steps to reproduce

03) System information from:

Cursor > Help > About

04) Are you using a VPN or Zscaler?

05) Developer Tools Console Errors

Open Developer Tools by:

Cursor > Help > Toggle Developer Tools

Then click Console to see if there are any relevant errors.

06) Logs

On Windows, you can find logs here:

C:\Users\AppData\Roaming\Cursor\logs

This is the parent folder of the folder that opens when you:

• Press Ctrl + Shift + P (to open Command Palette in Cursor)

• Type and select Developer: Open Logs Folder

You can also view logs in Cursor > Terminal > Output, then click the dropdown and select Window or other Cursor-specific options like Cursor Tab or Cursor Indexing and Retrieval.